Genesys Cloud MCP Server

Name: Genesys Cloud MCP Server
Author: Community

v1.0.0•APIs•stable

Searches for routing queues based on their name, allowing for wildcard searches. Returns a paginated list of matching queues, including their Name, ID, Description (if available), and Member Count (if available). Also provides pagination details like

support-service-management

Stars

Downloads

Weekly

0/5

About

Features

search_queues
sample_conversations_by_queue
query_queue_volumes
voice_call_quality
conversation_sentiment

Use Cases

Retrieves conversation analytics for a specific queue between two dates, returning a representative sample of conversation IDs. Useful for reporting, investigation, or summarisation.

Returns a breakdown of how many conversations occurred in each specified queue between two dates. Useful for comparing workload across queues.

Retrieves voice call quality metrics for one or more conversations by ID. This tool specifically focuses on voice interactions and returns the minimum Mean Opinion Score (MOS) observed in each conversation, helping identify degraded or poor-quality v

Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted se

Community

Maintainer

LicenseMIT

Languagetypescript

Versionv1.0.0

UpdatedN/A

Statushealthy

Maintenanceactive

Works with

ClaudeOpenAIwindowsmacoslinux

Browse All Servers

Installation

NPM

npx -y @makingchatbots/genesys-cloud-mcp-server

Manual Installation

npx -y @makingchatbots/genesys-cloud-mcp-server

Examples

Basic Configuration

Configure Genesys Cloud MCP Server

npx -y @makingchatbots/genesys-cloud-mcp-server

Configuration

Configuration Details

Config File

claude_desktop_config.json

Web UI

Not available

Security

Authentication

RequiredNo

Features

Data Encryption

Audit Logging

RBAC Support

Performance

Response Metrics

Response Time< 200ms

ThroughputMedium

Resource Usage

Memory UsageLow

CPU UsageLow

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Set Up Genesys Cloud MCP Server in Your Editor

Choose your AI client for step-by-step setup instructions.

🖥️

Claude Desktop

macOS & Windows app

⌨️

Claude Code

CLI & terminal

📝

Cursor

AI-first code editor

💻

VS Code

GitHub Copilot MCP

🏄

Windsurf

Codeium AI editor

🔌

Cline

VS Code extension

Quick Config Preview

{
  "mcpServers": {
    "genesys-cloud": {
      "command": "npx",
      "args": ["-y", "@makingchatbots/genesys-cloud-mcp-server"]
    }
  }
}

Add this to your claude_desktop_config.json or .cursor/mcp.json

Read the full setup guide →

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